Terms of sale
ONLINE STORE TERMS
The owner of the web store kehahooldus24.ee (hereinafter the Web Store) is & nbsp; Gofain Marketing Agency OÜ & nbsp; (registry code: 14506370 & nbsp;), located in & nbsp; Kriisa, Alliku küla, Saue vald, Harjumaa 76403
VALIDITY OF THE SALE AGREEMENT, GOODS AND PRICE INFORMATION
The Terms of Sale apply to purchases of goods from the Online Store.
The prices of the products sold in the online store are indicated next to the products. A fee for the delivery of the goods is added to the price. All prices for goods sold in the online store are in euros.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee will be displayed to the buyer when ordering.
Information about the goods is provided in the Online Store directly next to the goods.
PLACING AN ORDER
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required fields and select the appropriate delivery method. The screen will then display the amount of the charge, which can be securely paid through the following payment methods:
Estonian banking links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut
Installments: ESTO installments
Pay later solutions: ESTO3 – pay in three installments
NB! When paying with a bank link, be sure to click the “Back to Merchant” button on the bank’s page.
Payments are mediated by ESTO PAY. Payment is made outside the Online Store in a secure environment – when paying with a bank link in the secure environment of the respective bank. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force upon receipt of the amount due to the current account of the Online Store.
The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor ESTO PAY
If the ordered goods cannot be delivered due to expiration of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.
DELIVERY
Goods are sent to the following countries: Estonia, Latvia, Lithuania, Finland
To receive the goods, the buyer has the following options: Itella SmartPOST, DPD parcel machine, Omniva parcel machine or transport by courier home or office.
Shipping costs will be borne by the buyer and the corresponding price information will be displayed next to the shipping method.
Shipments will usually reach the destination specified by the buyer within 2-5 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 3-8 calendar days.
In exceptional cases, the right to deliver the goods within 14 calendar days.
RIGHT OF WITHDRAWAL
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary for the nature of the goods to take place and to confirm their operation in the manner permitted in the store for testing the goods.
If the goods are about the nature of the goods necessary for other purposes, there are signs of wear and tear or use thereof, the Online Store has the right to reduce the returnable goods according to the decrease in the value of the goods.
In order to return the goods, you must receive an application for withdrawal from the purchase of the goods, the form of which can be found here and send it to the e-mail address info@ohuniisutid.ee no later than within 14 days of receiving the goods.
The cost of returning the goods shall be borne by the buyer, unless the reason for the return is due to the fact that the product to be returned does not correspond to what was ordered (eg a defective or defective product).
The buyer must return the goods within 14 days of the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
The online store will return the receipt of the returned goods to the buyer immediately, but not later than 14 days after receiving the assessment of the withdrawal application, all fees received from the buyer under the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a method of delivery other than the cheapest usual method of delivery in the Online Store, the Online Store does not have to offer the consumer a cost that exceeds the cost associated with the usual method of delivery.
The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is set below the market price of the goods due to an error.
RIGHT TO SUBMIT A CLAIM
The online store is liable for non-compliance or defect of the contract terms of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer. During the first six months from the delivery of the thing to the buyer, it is required that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right in the event of a defect occurs every two months to the online store by sending an e-mail to
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
DIRECT DISTRIBUTION AND PROCESSING OF PERSONAL DATA
The online store uses the personal data entered by the buyer only for ordering and sending the goods to the buyer. The online store transmits personal data to the companies providing the transport service in order to deliver the goods.
The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address of the website and knowing the existence of direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions provided in the e-mail containing the offers.
SOLVING ARGUMENTS
If the buyer has a complaint regarding the Online Store, send an e-mail to info@kehahooldus24.ee
If the buyer and the Online Store are unable to resolve the dispute, the buyer will be able to resolve the dispute with the Consumer Disputes Court. The terms of the procedure can be viewed and the application submitted here.
The Consumer Disputes Committee has jurisdiction over disputes arising from the contract concluded between the buyer and the Online Store. The examination of the buyer’s complaint in the commission is free of charge.
The buyer can go to the European Union Consumer Dispute Resolution Platform.