Questions and answers

Questions and answers
On this page you will find answers to frequently asked questions. If you still have questions about our products or services after reading the questions and answers, please feel free to contact our customer support.

How much does transport cost?
The cost of transport depends primarily on which transport partner and method you choose. It is possible to order goods at your own vending machine or by courier to your home / office. By adding products to the shopping cart, you can find out the possible delivery methods and price.

Can I get an invoice for the order?
Yes, after placing the order, an electronic invoice with the order details will be automatically sent to you by e-mail.

Will my goods arrive soon?
The usual delivery time for products in our e-shop is 2-5 working days for products in stock.

How far is my order?
If the delivery time has passed or you are simply interested in the status of the order, please feel free to contact us at

Do you have the goods on site and can you pick them up?
Unfortunately, our products are not available in stock at our representative office.

Is there a warranty on the products sold?
Yes, according to the legislation, the products have a 2-year warranty.

How can I cancel my order?
If you want to cancel your order, please contact us by e-mail at and be sure to specify your order number.

Would I like to return the ordered product?
Returns in the e-shop are always approved by law. The customer can return the goods ordered from the e-store within 14 days. To do this, contact our customer service.