Pursuant to the Law of Obligations Act, a consumer (private individual) may withdraw from a contract concluded by means of communication within 14 days. In the case of goods ordered from the e-store, the term begins on the day the goods are handed over to the consumer, unless otherwise provided by the Law of Obligations Act.

When exercising the 14-day right of withdrawal, the provisions of the Law of Obligations Act and the terms of use of must be followed. This page lists the most important conditions for finding information more easily:

When exercising the right of withdrawal, the consumer must observe the obligations of the consumer provided for in § 562 of the Law of Obligations Act. In the event of deterioration of the thing to be returned, the consumer shall be liable for the decrease in value due to the use of the thing if he has used the thing in a manner other than that necessary to ascertain the nature, characteristics and functioning of the thing. In order to ascertain the nature, characteristics and functioning of the thing, the consumer should only handle and use the item as he would normally be allowed to do in a shop.

In order to withdraw from the contract, ie to exercise the right of withdrawal, the customer must submit a corresponding notification to The notification must be sent by e-mail to

Upon withdrawal from the contract, the consumer must return the purchased item immediately, but not later than within 14 days after the notice of withdrawal from the contract.

Attention! When returning the products, make sure that everything is packed correctly and the risk of the product being damaged during transport is excluded.

Goods that arrive at the customer in a packaged form must also be split up and packaged in the same way as when the goods are delivered to the customer.

By exercising the 14-day right of withdrawal, the consumer bears the direct costs related to the return of the matter to

The entire amount paid for the products (incl. Transport cost) will be returned to the Customer within 14 days as of the time when the Customer has returned the thing that was the subject of the contract to or submitted proof of returning the thing. The money will be returned by bank transfer to the bank account on which the transaction was performed, unless the Seller and the Customer agree otherwise.

For more information, please also read the general ordering conditions of HERE. If necessary, you can always ask for additional information from our customer service

The time for submitting claims is 2 years. It must be taken into account that if the goods become defective within 6 months after their purchase, it is presumed that they already existed at the time of purchase, unless the seller proves otherwise. After a period of 6 months from the purchase of the goods, the consumer must prove that it is a manufacturing defect and not a defect caused by the consumer’s own misuse.